Support Ticket, Live Chat & Knowledge base – Customer Support Premium project

Here we are going to provide Premium support ticket application.It handle support ticket, manage email ticket, collect any payment via Ticket. It has easy access Admin and Agent panel, so you don’t need any programming skill. We will keep update regularly and it has auto update feature.

Features Summery

• Easy access system: Easy to use step by step. Wizard will let you help in maintaining your system with Admin and staffs.
• Remote Server Login (Single sign on – SSO): It’s a special and unique feature. If you have any existing website with lot of existing user. And you want to use that website’s login in this application (customer login here with same credentials), then it is possible here.
• Web Chat:  Live web chat feature added. You client can contact with your agent using live chat. You can connect this with Facebook Messenger.
• Knowledge Base : All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.
• Email to Ticket (Email Piping): Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
• User Feedback: Feedback are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.It’s a unique feature of this application.
• Proactive Search:Easy to use search – smart search engine can find relevant articles even with spelling mistakes.
• Timezone Control:  It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’s timezone time.
• Highly Secured: Uploaded file security, CSRF protection, brute force security, admin user login failure auto back-off, auto suspicious IP block. You can also manually block any IP or release any IP.
• Category-wise Custom Fields: You can set category wise custom field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for individual category.
• Social Network Integration : It has Google,Facebook, Twitter, LinkedIn, GitHub and Yahoo user’s login module. You can choose and set. It has a nice control panel for smooth work.
• Customized Payment : It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required. Only PayPal Payment integrated.
• Multiple Text Editors:Use the rich text editor of your choice.
• Customization of Roles and Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group. You have full control your application. You can create any named role with any privileges.
• Additional Menus : Create your own customized menus through the admin panel like Home page, Service page etc.
• Easy Customization of Email Templates and Canned Message: Modify pre-existing templates to send emails to customers.
• Easy Customization of Canned Message : It also same as email template. So easy to design or write any canned message.
  
• Announcements or notifications : Create announcements or notifications for visitors or admin users or both with start time and end time.
• Multiple Theme & App Color : It has multiple theme & color scheme and you can choose any color of that theme.
• Manage File Upload : Limit file upload with size and type. And another unique feature is all uploaded file only accessible by admin team and only that user who is uploaded. So no one can download any private file if they have the file direct link too.
• Auto Update System: You will get a notification with update details when updates comes, then you just need to press a button to update.
• Multi-Languages: Yes,it is supported multi-language. You can also choose language separately for Admin Panel and Site
• Admin Notification: There there two type of setting for admin notification. First one is Email Notification and second one is On Screen Notification
• Ticket Auto Closing:  Ticket auto closing feature added. Ticket will be close by your settings.
• GDPR Compliance:  Yes, It has GDPR Compliance setting you can enable it.
• Work Log :  Staff can add work log and can see the full work log in ticket details.
• Ticket Auto Assign Rule:  Ticket auto assigning rule added. By this feature you can set your rule for assign.This rule will be work like a supervisor
• Ticket Create by Admin:  Admin can create ticket on behalf of client.
• Admin Note:  Admin can add note on Ticket to Client.
• Lifetime Single Domain / Subdomain License.

During Order please provide your business or company details along with Domain/Subdomain name. Provide all details and upload all files necessary for this project. We will implement within 24 – 48 business hours.

Don’t forget to provide your whatsapp number as we will contact you during our work for smooth interaction.

If you have any question, feel free to ask here.